Privacy Policy | Solaire Official - Secure Gaming in the Philippines

Last Updated: 2026-08-21

Privacy at a Glance

What we collect: Identity, payment, and technical data.
Why we collect: To manage accounts and ensure legal compliance.
Who sees it: Only authorized staff and trusted partners.
Retention: Kept for the duration of your account and legal mandates.
Deletion: Request data removal via our support channels.

Introduction and Scope

This Privacy Policy outlines how we handle personal information for users accessing our platform in the Philippines. It applies to all services provided via our website and mobile application.

Please note that this policy does not cover third-party websites. Once you click a link that directs you away from our domain, we are no longer responsible for the privacy practices of those external sites.

Personal Information We Collect

Account and Identity Data

Information provided during registration to establish your identity and maintain your account profile.

Verification Documents

Documents required to confirm your age, residency, and identity in accordance with regulatory requirements.

Payment Data

Details necessary to process deposits and withdrawals through our partner payment providers.

Gaming and Transaction Activity

Records of your wagers, wins, losses, and transaction history to monitor account health and prevent abuse.

Technical Data

IP addresses, browser types, device identifiers, and operating system information to optimize site performance and security.

Support Communication

Records of your inquiries and our responses via our support channels to provide consistent customer service.

How We Collect Data

We gather information through three primary methods:

Directly from you: Information you input when registering, updating your profile, or contacting support.
Automatically: Data collected via cookies and similar technologies as you navigate our platform.
Partner Providers: Information received from our partner service providers, such as payment gateways or identity verification services.

Why We Use Data

Your data is used exclusively for professional and legal purposes, including:

Managing your account and providing core platform services.
Processing financial transactions for deposits and withdrawals.
Verifying age and identity to prevent underage gambling.
Detecting and preventing fraud, money laundering, and multi-accounting.
Personalizing your user experience based on preferences.
Fulfilling legal obligations applicable to gambling operators in the Philippines.
Sending marketing updates, but only if you have explicitly opted in.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

Technical & Operational Partners: Payment processors, identity verification providers, and cloud infrastructure services required to operate the site.
Legal Authorities: When required by law, court order, or to comply with regulatory requests in the Philippines.

How We Protect Data

We employ industry-standard security measures to ensure your information remains confidential:

Encryption: Use of secure protocols for data in transit.
Access Control: Strict internal policies ensuring only authorized personnel have access to sensitive data.
Isolation: Payment data is handled through secure, isolated channels provided by our partners.
Monitoring: Continuous system monitoring to detect and block unauthorized access attempts.

Cookies and Tracking

We use cookies to improve your experience and analyze traffic. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

Your Rights

You have several rights regarding your personal data. You can exercise these by contacting our support team via the channels available on this site:

Right to Access & Correction Request a copy of your data or correct inaccuracies.

Right to Deletion Request the removal of your personal information.

Right to Portability Request your data in a structured, machine-readable format.

Right to Object/Withdraw Withdraw consent for marketing or object to specific data processing.

Note: Even after account closure, we are legally required to retain certain data for a specific period to comply with anti-money laundering (AML) and gambling regulations.

How Long We Retain Data

We retain your personal data for the duration of your active relationship with us. Once an account is closed, data is kept only for the period required by applicable law in the Philippines to satisfy regulatory, auditing, or legal requirements.

Age Limits

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be terminated immediately and any funds will be handled according to legal requirements.

Parents or guardians who believe a minor has created an account should report this immediately through our support page.

Cross-Border Transfers

To provide a high-quality service, some of our technical and operational providers may be located outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during transfer and storage.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage users to periodically check the "Last Updated" date at the top of this page to stay informed.

Contact Us

If you have any questions regarding your privacy or wish to exercise your data rights, please contact our dedicated team via the Support Center available on this website.